89bd Terms and Conditions

1. Definitions and Interpretations

The following words and terms carry specific meanings in these terms and conditions:

• "Platform" or "Site" refers to the 89bd website and all its sub-pages, mobile versions and related services.
• "User" or "Member" refers to any person registered on or using this platform.
• "Account" refers to a user's registered personal profile on the platform.
• "Funds" or "Balance" refers to the amount of money deposited into or earned within an account.
• "Bonus" refers to any promotional offer, free spins or additional credits provided by 89bd.
• "Wagering Requirement" refers to the condition of placing a specified amount in bets before bonus funds become withdrawable.
• "KYC" refers to the identity and address verification process (Know Your Customer).

Any other words or terms used in this document will be interpreted according to their context.

2. Account Registration

2.1 Registration Process

Every user must create a valid account to use the services on the 89bd platform. All information provided during registration must be truthful, complete and accurate. 89bd reserves the right to immediately cancel any account if false information is provided.

2.2 Single Account Rule

Each individual may operate only one account. Creating more than one account under the same person's name is strictly prohibited. Multiple accounts operated from the same device, IP address or payment method may be treated as belonging to the same person.

2.3 Account Security

The user bears full responsibility for keeping their account login details (username and password) confidential. If unauthorised access to the account is suspected, the 89bd support team must be notified immediately. Transferring, selling or renting an account to a third party is strictly prohibited.

2.4 Updating Information

If any information provided on the account changes (such as a mobile number or email address), the user is responsible for updating it promptly. 89bd will not be held responsible for any issues arising from outdated or incorrect information.

3. Eligibility and Age Verification

To register on the platform or play games, a user must:

• Be at least 21 years of age.
• Be legally eligible to participate in this type of gaming activity.
• Use the platform voluntarily and of their own free will.

3.1 Identity Verification (KYC)

89bd may request identity verification documents from a user at any time, such as a national identity card, passport, birth certificate or other government-issued documents. Withdrawals or certain services may be restricted if the KYC process is not completed. If the documents provided are found to be false, the account will be cancelled.

4. Deposits and Withdrawals

4.1 Deposits

The following methods are currently available to deposit funds on the 89bd platform: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳300. Deposited funds are generally credited to the account instantly. If there is a delay in payment processing, please contact the support team.

4.2 Withdrawals

The following conditions apply to withdrawals from an account:

• The minimum withdrawal amount is ৳500.
• The standard processing time for withdrawals is 10–45 minutes.
• KYC verification must be completed before submitting a withdrawal request.
• Withdrawals must be made to the same payment method used for the deposit.
• 89bd reserves the right to carry out additional verification for suspicious transactions.

4.3 Transaction Security

All financial transactions are secured by SSL encryption. 89bd is not responsible for any third-party transaction issues. All transactions must be carried out using the user's own payment account — using someone else's account is prohibited.

5. Bonuses and Promotions

5.1 Welcome Bonus

89bd offers new members a 100% bonus on their first deposit, up to ৳5,000. To receive this bonus:

• It applies to the first deposit only.
• The bonus amount must meet a 20x wagering requirement before it can be withdrawn.
• The wagering must be completed within the specified time after claiming the bonus.
• If a withdrawal is made before the wagering requirement is met, the bonus will be forfeited.

5.2 VIP Cashback Program

89bd's VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Advancement to a VIP tier depends on activity and participation on the platform. The decision on VIP assessment by 89bd is final.

5.3 Bonus Abuse

In cases of bonus abuse or violation of bonus terms, 89bd reserves the right to cancel the bonus and forfeit any associated winnings. Using multiple accounts or placing irregular bets with the intention of obtaining bonuses is strictly prohibited.

6. Gaming Rules

6.1 Fair Play

89bd is committed to fair play and transparency. All games offered on the platform are operated by reliable and certified technology. The use of any external software or methods to influence game outcomes is strictly prohibited.

6.2 Technical Errors

89bd is not responsible for any loss caused by internet disconnection, technical errors or system outages. If a game displays a clearly erroneous result, 89bd reserves the right to void that game's outcome.

6.3 Game Providers

The 89bd platform features content from a range of reputable game providers including Pragmatic Play, Spribe, JILI and PG Soft. Each game has its own rules, which are displayed within the game itself.

7. Prohibited Activities

The following activities are strictly prohibited on the 89bd platform:

• Using the platform for money laundering or concealing the source of illegal funds.
• Attempting to breach platform security through hacking, phishing or any other method.
• Gaining unauthorised access to another user's account.
• Playing games using bots, scripts or automated software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Engaging in fraudulent or harassing behaviour toward other users.
• Providing false identities or forged documents.
• Operating an account on behalf of or for a minor.

If any of the above activities are proven, the account will be permanently closed, all balances will be forfeited and legal action will be taken if necessary.

8. Account Suspension and Closure

8.1 Rights of 89bd

89bd reserves the right to investigate, temporarily suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Providing false or misleading information.
• Suspicious or unusual transaction patterns.
• Suspected security risk or fraud.
• Instructions from legal authorities.

8.2 Closure by the User

A user may also request to close their own account. If there is any remaining balance at the time of the request, it will be returned after verification, unless any restrictions apply.

8.3 Self-Exclusion

As part of responsible gaming, users may opt for self-exclusion for a specified period. To learn more about this option, visit our Responsible Gaming page.

9. Limitation of Liability

To the extent permitted by applicable law, 89bd will not be liable for:

• Loss caused by internet disconnection or technical errors.
• Issues relating to third-party services (payment providers, game developers).
• Loss resulting from a user's own negligence or failure to secure their account.
• Service disruptions due to force majeure events (natural disasters, government restrictions, pandemics, etc.).
• Any situation arising from the provision of false or incomplete information.

Participation in gaming activities is the user's own decision and the user bears all financial risk personally.

10. Privacy Policy

89bd places the highest importance on protecting users' personal information. Full details of how user data is collected, stored and used can be found on our Privacy Policy page. The key principles are:

• Personal information is used only for the purpose of providing the required services.
• Information is not shared with third parties except where legally required.
• All data is secured by SSL encryption.
• Users may request to view, correct or delete their information.

11. Changes to Terms

89bd reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified as far in advance as possible of any significant changes. Continued use of the platform after updated terms are published will be considered as the user's acceptance of the new terms.

It is the user's responsibility to visit this page regularly to stay informed about the latest terms and conditions. The "Last Updated" date displayed at the top of the page always indicates the time of the most recent change.

12. Contact & Complaint Resolution

12.1 Support

For any questions, issues, or complaints, our support team is available in Bengali 24 hours a day, 7 days a week. Contacting us via live chat in the first instance will result in a faster resolution.

12.2 Formal Complaints

To submit a formal complaint, contact us by email at: [email protected]. When submitting a complaint, include your account details, a description of the incident, and any relevant screenshots. Every complaint will be reviewed and resolved as quickly as possible.

12.3 Applicable Law

These terms and conditions are governed by applicable law. Any dispute will first be addressed through negotiation.